Bank of America Call Center Wage Lawsuit

Inbound specialists are suing Bank of America for failing to pay wages for time spent setting up computer systems before their shifts.

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I. Who are the Defendants?

Bank of America, N.A. Delaware corporation which operates, among other things, customer call centers around the country, including in Connecticut.

II. What is this case about?

Wage Violation.  We claim in this lawsuit that Bank of America violated Connecticut wage laws by not paying inbound specialists for all their time worked.

III. What court is the case filed in?

Federal.  This case is filed in United States District Court, District of Connecticut.

IV. Should I fear retaliation?

No.  It is illegal to retaliate against an employee who joins a lawsuit like this.  If you experience retaliation, we will help you.

V. How do I join?

Opt-In. Fill out your information and sign the consent form here, or below and send it back to us electronically.

VI. Where can I go to get answers to my questions?

Call us.  You are always welcome to call us at Hayber, McKenna & Dinsmore who will do their best to answer your questions.  Our number is 860-522-8888.

VII. Who are the lawyers representing?

Hayber, McKenna & Dinsmore, LLC.  The servers who brought this lawsuit are being represented by the Hayber, McKenna & Dinsmore.  We are experienced lawyers and have successfully handled cases like this in the past.

VIII. How much can I expect to get?

It depends.  We claim that Inbound Specialists should be paid their regular rate for all hours worked, and 1.5 times their regular rate for all hours over 40 each week. We also argue that inbound specialists should receive damages.

IX. Will I have to pay any legal fees or costs?

No.  We have agreed to work on this case on a “contingency” basis which means that our fee, and reimbursement for our costs, will come, if at all, out of any settlement.  The court will closely supervise our fee petition and ensure that it is fair to the class.

X. What is the status of the case?

The following represents the status of the case as of the date indicated:

DATE                                     COURT FILING                                   DESCRIPTION


February 16th, 2017




This is the lawsuit itself which includes the detailed allegations of wrongdoing.


Bank of America Class Action Complaint

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